Return & Exchange Policy

We follow a friendly policy to ensure your purchases are free of stress. 

We are always with you, before and after your purchase. As an additional measure, please read through the following terms & conditions before making to purchase. 

*Please go through the size chart carefully.

*If the customer has any size issue with the product delivered then he/she needs to mail us at hairexofficial@gmail.com within 24 Hours from the date of delivery. 

*EXCHANGE is only allowed on size issues only.

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RETURN

We humbly don't take returns on items sold once.

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*If it's a damaged / defective product, incorrect item sent, such cases are to be informed us within 24 hours of delivery. We will replace the product with the next fastest possible courier facility. However, when a. product is shipped from our warehouse it goes under 3 layers of quality check and we record the process for your reference as well. still, if there is an issue with the product we will resolve it for you.

 

*Only products that are unused, unworn, unwashed, undamaged in original packaging, and eligible for exchange.

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*PREPAID ORDERS are not eligible for cancellation.

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*Exchange/Return not accepted if the customer does not like the hair quality, we suggest that the customer should read the product description & have a look at all the pictures before ordering.